Frequently Asked

Questions (FAQ)

General

What is PayPlatinum?

PayPlatinum is a payment platform for international companies. We provide the full technology infrastructure required to accept payments.

Who is your service suitable for?

The service is suitable for any international business, including e-commerce, travel, online services, SaaS, gaming platforms, and financial services.

Which countries do you operate in?

We work with international companies around the world. Our clients include businesses from Turkey, Thailand, the UAE, the CIS, Europe, and other regions.

Onboarding

How quickly can I get connected?

The average onboarding time is 24 hours from the moment an application is submitted and the required documents are provided.

What documents are required for onboarding?

The standard package includes a business description, a website or application, legal entity details, and estimated turnover. A manager will clarify the details during the project discussion and support you at every stage.

Payments and Payouts

What payment methods are supported?

We support SBP QR and alternative payment methods. The set of tools is selected according to the specifics of your project and your business needs.

How quickly are payments processed?

SBP payments are credited instantly. Merchant payouts are made on a T+0 or T+1 basis, depending on the terms of the agreement.

What currency are payouts made in?

Payout terms are discussed individually. Payouts may be available in different currencies — please check the details with your manager during onboarding.

Security and Technology

How secure is your system?

We use data encryption, anti-fraud filtering, and 24/7 transaction monitoring. The infrastructure complies with modern payment security standards.

What SLA does your platform provide?

Our platform is designed for stable operation and high availability. The exact SLA terms are specified in the agreement depending on the selected connection format.

Support

How can I contact support?

After onboarding, you receive contacts for your manager and technical support. The team helps with integration, settings, payments, and operational questions.

Is there a personal account manager?

Yes, each project is assigned a manager who supports the client during onboarding, launch, and further operation.

Still have questions?

Get in Touch

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